Airlines Criticise UK Air Traffic Control After Second Technical Glitch Causes Major Flight Disruption
Airlines have sharply criticised the UK's air traffic control system after a second technical problem in two weeks caused widespread flight cancellations and delays across Scotland, Northern Ireland, and northern England.
Major airlines have sharply criticised the UK's air traffic control system following a second technical failure in two weeks, which led to significant flight disruption across Scotland, Northern Ireland, and northern England. Industry leaders have warned of a national confidence crisis in National Air Traffic Services (Nats), the organisation responsible for managing UK airspace, prompting calls for urgent reforms and scrutiny of top leadership.
The latest incident stemmed from a connectivity issue at the Nats control centre in Prestwick, which handles roughly 42% of the UK's air traffic. Nats stated that the technical failure was entirely separate from a software defect that occurred earlier in the month at its Swanwick centre in Hampshire. According to aviation analytics company Cirium, more than 150 flights were cancelled at UK airports on Monday, comprising 140 departures and 137 arrivals.
EasyJet emerged as the carrier most severely impacted, recording 48 cancellations out of 670 scheduled departures, while British Airways cancelled 13 flights out of 513 scheduled departures. Ryanair reported that the outage affected 140 of its flights and roughly 25,000 passengers, renewing demands for Nats chief Martin Rolfe to step down.
Wizz Air UK managing director Yvonne Moynihan called for urgent reform and questioned the effectiveness of the organisation's board of directors and leadership. Meanwhile, Jet2 boss Steve Heapy urged for accountable and urgent action to reinforce the UK's air traffic control infrastructure. Industry representative body Airlines UK stated that both passengers and carriers deserve a higher standard of service following consecutive failures.
Political figures have also weighed in on the disruption. Prime Minister Andy Burnham described the ongoing issues as a source of deep concern that demands a thorough investigation, noting that transport officials are treating the situation with utmost seriousness. Transport Secretary Heidi Alexander acknowledged that the disruptions are deeply frustrating for the travelling public. Nats officials confirmed that the underlying connectivity issue has been resolved and the system has returned to full capacity, though operators remain focused on managing residual delays and helping airlines normalise operations.
The UK Civil Aviation Authority (CAA) announced that passengers facing delays or cancellations are unlikely to be eligible for financial compensation because the technical glitch is expected to be classified as an extraordinary circumstance under passenger rights regulations. However, airlines remain responsible for providing care and looking after affected travellers. An independent review by the CAA regarding the resilience of the UK air traffic control network is currently underway, with findings scheduled for publication within six months.
Passengers across various airports voiced frustration over the chaotic scenes and repeated travel bottlenecks. Stranded travellers reported missed business meetings, disrupted holiday plans, and enduring lengthy airport waits following the sudden groundings. While Nats has apologised for the inconvenience and maintained that safety remains its primary priority, aviation stakeholders continue to press for stronger technological resilience and accountability to prevent further operational crises.
More from the newsroom
